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Legal terms for your account

This page explains how we handle account terms, privacy, cookies, and legal requests on cpm2.

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cpm2 Legal terms for your account
REQUEST CHANNELS

Where to send legal requests

If you need a correction, a copy of a record, or a question answered about how a clause applies, start with the channel that fits the request.

Email request Send a legal request from your registered email and tell us what you want changed, deleted, or explained. We use that trail to match the request to your account and reply in writing.
In-account message If you are already signed in, use the message area to send a record correction or a consent question. That keeps the request tied to the right profile and helps us verify it faster.
Postal letter For requests that need signed paperwork, send a letter with your full account name and contact details. We keep the letter with the case file so we can trace the action we took.
DATA AND ACCESS

How we handle records and access

We keep records in a way that supports account access, legal duties, and dispute handling. Cookies help us remember your session and language choice, while security checks help us block changes that…

Data use

We keep only the records needed to run your account, confirm requests, settle disputes, and meet legal duties. That can include contact details, login events, and payment checks tied to Touch 'n Go, GrabPay, Boost dan FPX.

Cookies

Cookies help us keep you signed in, remember language choices, and spot unusual access. You can clear them in your browser, but some pages may ask for a fresh sign-in after that.

Account security

We ask for the registered email, device match, or another check before we accept sensitive changes. That reduces the risk of account changes being made by someone else.

Retention

Records stay only for the period needed by law, dispute handling, and security checks. When that period ends, we remove or archive them according to our internal retention schedule.

Change requests

If you want access, correction, or deletion where local law allows it, send the request from the contact linked to your account. We will confirm what we can action and what must stay on file.

Contact trail

We log the time, channel, and outcome of each legal request so you can trace what happened later. That trail also helps us keep the same answer across email, chat, and letter.

Common legal questions on your account

These questions cover records, access, cookies, and account changes. If your case depends on location, contract wording, or a third-party payment record, we use the rule that matches local law and the account details on file. Send requests from the contact linked to your account so we can answer in order and keep the case trail clear.

It sets out how we handle account terms, records, cookies, and legal requests for your cpm2 account. If a rule depends on location, the answer follows local law and applies where local law permits.

Yes. Send the request from your registered contact so we can match it to the right file. We may ask for a check before releasing anything that could affect account security or another person's privacy.

We keep records only for the period needed to run the account, handle disputes, complete checks, and meet legal duties. After that, we delete or archive them under our retention process.

Cookies help us keep you signed in, remember language choices, and spot unusual activity. If you clear them, some parts of the site may ask you to sign in again.

Only the person linked to the account, or an authorised contact we can verify, can ask for corrections or removal. That protects you from unwanted changes and keeps the record trail accurate.

Use email, in-account message, or postal letter, whichever suits your case. Include your account name, the change you want, and a way for us to confirm it came from you.

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